Lottogo Casino Terms & Conditions
These Terms and Conditions explain the rules that apply when you access or use Lottogo Casino. They are intended to help you understand your rights, responsibilities, and the conditions under which casino games, account services, promotions, payments, and related features are provided.
By creating an account or using Lottogo Casino, you confirm that you have read and understood these Terms and Conditions. If you do not agree with any part of them, you must not register or continue to use the website.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Lottogo Casino in relation to your use of the website and its services. They apply to all visitors, registered customers, and anyone who participates in games or promotions.
Additional rules may apply to particular games, payment methods, competitions, or bonus offers. Where such rules conflict with these Terms and Conditions, the specific rules will apply to the relevant activity unless stated otherwise.
You are responsible for reading the current version of these Terms and Conditions before using the service. Continued use after an update means that you accept the revised wording.
Eligibility
Lottogo Casino is available only to individuals who are at least 18 years old. By using the service, you confirm that you meet this minimum age requirement and that you are legally permitted to access online casino services in your location.
You must not use the website if online gambling is prohibited or restricted where you live. Lottogo Casino may limit access from certain jurisdictions and may apply additional location checks where appropriate.
Only individuals acting for themselves may open and use an account. Accounts must not be created on behalf of another person, a business, or an undisclosed third party.
Account Registration
You may need to register an account before accessing certain Lottogo Casino services. Registration information must be accurate, complete, and kept up to date. You must tell us promptly if any important information changes.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password or permit another person to access your account. If you believe that your credentials have been lost, disclosed, or misused, you must contact customer support without delay.
Only one account is normally permitted per person. Duplicate, linked, or misleading accounts may be closed, and related transactions or promotional benefits may be reviewed in accordance with these Terms and Conditions.
Verification
Lottogo Casino may request documents or information to confirm your identity, age, address, payment ownership, or eligibility. Verification requests may be made during registration, before a withdrawal, or at any other point where checks are reasonably required.
Documents must be genuine, current, readable, and supplied within the requested timeframe. You must not alter, disguise, or submit documents belonging to another person.
Until verification is completed, some account features may be restricted. If the information supplied cannot be verified, access to the account or certain transactions may be refused or suspended.
Deposits
Deposits must be made using a payment method held in your own name or one that you are authorised to use. Lottogo Casino may reject payments that appear to come from an unauthorised source or that cannot be reasonably associated with you.
You should check the details of each transaction before confirming it. Deposits are generally intended for participation in casino games and must not be used for unlawful activity, payment testing, or attempts to bypass financial controls.
Processing times can vary depending on the selected payment provider. Your bank or payment service may apply its own fees, limits, or exchange rates. Lottogo Casino is not responsible for delays caused by an external provider after a payment has been submitted successfully.
Withdrawals
Withdrawal requests are processed subject to account verification, applicable transaction checks, game conditions, and any relevant bonus terms. Lottogo Casino may return funds through the original payment method where this is available and appropriate.
You must provide accurate withdrawal details and ensure that the receiving account belongs to you. A request may be delayed or declined if information is incomplete, if a payment method is unavailable, or if additional checks are required.
Before requesting a withdrawal, you should review any minimum or maximum limits shown on the website. Unused deposits, promotional funds, and winnings may be subject to separate conditions where these are clearly communicated.
Bonuses
Promotional offers are subject to their own published terms, including eligibility rules, expiry dates, wagering requirements, game contributions, maximum conversion limits, and withdrawal restrictions where applicable.
Unless an offer states otherwise, each promotion is limited to one benefit per person, household, device, payment method, or other linked account indicators. Attempting to obtain a promotional advantage through multiple accounts or coordinated activity may lead to cancellation of the offer and review of the related account.
Bonus funds are not cash until all applicable conditions have been satisfied. Lottogo Casino may correct an obvious technical or administrative error in a promotion and will explain the effect where reasonably possible.
Acceptable Use
You must use Lottogo Casino honestly, lawfully, and in a way that does not interfere with the website or other customers. You must follow instructions displayed on the website and provide truthful information whenever requested.
- Use the service only for personal entertainment and lawful activity.
- Protect your account credentials and devices from unauthorised access.
- Submit accurate information and genuine supporting documents.
- Respect the operation of games, payment systems, and customer support channels.
Prohibited Activities
The following activities are not permitted and may result in account restrictions, cancellation of transactions, or other action allowed under these Terms and Conditions:
- Using an account while under the minimum age or allowing another person to use it.
- Providing false, misleading, stolen, or altered information.
- Using software, scripts, bots, automated tools, or other methods intended to manipulate the service.
- Exploiting faults, pricing errors, technical weaknesses, or game malfunctions.
- Using funds obtained through fraud, theft, unauthorised payment activity, or other unlawful conduct.
- Interfering with the website, introducing harmful code, or attempting to access restricted systems.
- Abusing promotions, colluding with other customers, or arranging play designed to defeat promotional conditions.
Intellectual Property
The website, its design, text, graphics, logos, software, game presentation, and other materials are owned by or used with permission by Lottogo Casino and its relevant partners. They are protected by applicable intellectual property rules.
You may access and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, publish, distribute, reverse engineer, or commercially exploit any part of the service without prior written permission.
Limitation of Liability
Lottogo Casino aims to keep the website and services available, accurate, and secure, but uninterrupted access cannot be guaranteed. Services may be changed, suspended, or temporarily unavailable because of maintenance, technical problems, events outside reasonable control, or third-party failures.
To the extent permitted by applicable law, Lottogo Casino will not be responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, interruptions outside its reasonable control, or the actions of external payment and internet service providers.
Nothing in these Terms and Conditions excludes or limits responsibility where doing so would not be permitted by law. You remain responsible for checking that your device, connection, and software are suitable for accessing the service.
Account Suspension
Lottogo Casino may suspend, restrict, or close an account where there is a suspected breach of these Terms and Conditions, unresolved verification issue, payment concern, security risk, unlawful activity, or other legitimate operational reason.
Where appropriate, you may be asked to provide information before access is restored. Any balance handling will depend on the circumstances, the outcome of relevant checks, applicable promotional terms, and legal or payment obligations.
You must not open another account to avoid a restriction or closure. If you choose to stop using the service, you may request account closure through customer support.
Privacy
Personal information is handled in accordance with the privacy information made available by Lottogo Casino. Information may be used to operate the account, process transactions, provide support, maintain security, assess eligibility, and meet relevant operational obligations.
You should review the applicable privacy information before registering so that you understand how personal data may be collected, used, stored, and shared with service providers where necessary.
Responsible Gambling
Lottogo Casino supports informed and controlled participation. Gambling should be treated as entertainment, not as a way to generate income or recover financial losses.
- Set spending and time limits before you play.
- Do not gamble with money needed for essential expenses.
- Take regular breaks and avoid playing when upset, tired, or under the influence of alcohol or drugs.
- Never chase losses or borrow money to continue gambling.
- Contact customer support if you need help applying account restrictions, breaks, or self-exclusion measures that are available through the service.
If gambling is causing concern, stop playing and seek support from an appropriate independent organisation or qualified adviser.
Amendments
Lottogo Casino may update these Terms and Conditions to reflect changes to the service, promotions, payment arrangements, security procedures, or other operational matters. The latest version will be made available on the website.
Changes will take effect when published unless a different effective date is stated. If a change materially affects your use of the service, you should review it before continuing to play.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments, or responsible gambling tools, contact Lottogo Casino customer support at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send your password or unnecessary sensitive information. Support may ask you to complete security checks before discussing account-specific matters.
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